1. Report the Problem
If you encounter a bug, defect, or technical issue, please contact Glowing Cat Software and provide as much detail as possible, including steps to reproduce the problem, screenshots, logs, or other relevant information.
✦ Legal
Refund Policy
We want our customers to be satisfied with their purchase. If you experience problems with our software, we will make a good-faith effort to resolve them before issuing a refund.
2. Opportunity to Fix
Before a refund is considered, Glowing Cat Software must be given a reasonable opportunity to investigate and attempt to fix the reported issue. This may include providing patches, updates, workarounds, or configuration assistance.
3. If We Cannot Resolve the Issue
If we are unable to resolve the reported issue within a reasonable period of time, and the issue materially affects the usability of the software, we will reluctantly issue a refund.
4. Non-Refundable Situations
Refunds will generally not be issued for issues caused by third-party services, expired API keys, external subscription costs, unsupported environments, user error, or changes in third-party vendor pricing or policies.
5. Processing Refunds
Approved refunds will be processed through our payment provider, such as Paddle, using the original payment method whenever possible. Processing times may vary depending on your financial institution.
6. Contact Us
To request support or initiate a refund request, please contact Glowing Cat Software at contact@example.com.